The first step to building an incentive program strategy is to conduct internal research on business operations, current customers, employees, and competitors. Incentive programs are always more effective if you can get input from members of your participant audience. Try and get feedback on the rules, rewards, and any other aspects of the program that will increase ownership and engagement in your research. Meet with departments across the organization to identify what goal/objective needs to be accomplished, such as increased sales, improved attendance, etc. While you’re setting goals, identify which individuals or teams can achieve that department’s organizational goals and objectives; those are each department’s program participants. Work with management to build the foundation of the Incentive Program carefully. You will help them to understand whether they will need an open-ended or closed-ended program design and identify the organization’s fixed and variable costs. If they have current programs up and running, get a better understanding of them. Find out if you can improve on the operational efficiencies or increase engagement. Rewards should be consistent with your participant demographics as well as the organization’s brand. The more information you can get from your audience on the types of rewards they’ll appreciate, […]
Category: Loyalty Program
The Case for Incentive Technology
With acquisition and engagement costs on the rise, along with shifts in managing privacy, there has never been a better time to invest in incentive program technology. Incentive program technology is the key to future-proofing the internal and external engagement initiatives of your business. It’s not enough to rely on a decentralized one-off view of single application type incentive programs to manage programs such as employee recognition,health and wellness,sales incentives, channel, and consumer promotions. to drive brand revenue, engagement, growth, and longevity companies look to advanced Platform technology developed on the foundation of security standards that can build and engage an internal and external participant base. A loyalty and incentive programs are the ideal relationship-building tool to overcome these monumental changes because it provides a clear value exchange for participants. Acquisition costs on the rise Customer acquisition costs (CAC) increased over 60% in the past six years and showed no signs of slowing. Because programs have moved primarily online to interact with participants – participants notice when technology, convenience, or delays affect their experiences. Organizations can combat rising costs by focusing on retention. Benefits from an enterprise-level reward incentive program can include higher participant engagement, better insights, increased operational efficiencies, […]
Successful Loyalty Program Buying Process
Well-executed incentive programs encourage relationships between businesses and their customers, instead of relationships between customers and their reward points. Technology has moved loyalty programs beyond standard point accrual. The behavioral and emotional components of loyalty and how participants interact with your brand are now front and center for loyalty program strategy, planning, and engagement. Keep in mind that successful incentive programs use simple logic and are friction-free. A successful program is easy to join, incentivizes engagement, provides a variety of relevant reward products matched to the participant demographics, and excites and delights the members. Understand the responsibilities of the primary stakeholders in the buying process and at what stage each team should join throughout implementation. Several primary stakeholders have varying focuses, concerns, needs, and goals for the incentive program and solution to manage the reward fulfillment, including marketing, customer service, IT & development, and finance teams. It is necessary to include the product manager if you do not cover that function for the program the incentive program is under consideration. Be prepared to acknowledge who’s responsible for, accountable for, and needs to be kept informed of the loyalty program buying process. Evaluate and understand solution providers that align with your […]
Understanding the Pros and Cons of Different Types of Loyalty Program Vendors
The hunt for the right loyalty program vendor can be a tough one. You want to find a provider who will be able to work with your budget, meet your needs, and get real results. It is important to understand the most critical criteria considerations when evaluating a loyalty program vendor. Start your vendor evaluation by acknowledging your desired outcome(s): acquire new customers, improve retention, increase lifetime value, maximize AOV, or another goal that fits your needs. As you assess incentive solution vendors, specific criteria may help your business achieve these objectives. Consider the following as you evaluate: There are two main types of vendors on the market: pure-play loyalty platform providers and loyalty managed services providers. To start evaluating your vendor, review the results you want. Attract new customers, improve retention, increase lifetime value, maximize AOV, engage existing customers or other goals that meet your needs. When evaluating incentive solution providers, certain criteria help organizations achieve these goals. Consider the following when making an evaluation: There are two main types of vendors on the market: pure-play loyalty platform providers and loyalty managed services providers. A pure-play vendor provides organizations with the technology to manage and build incentive programs. This […]
The Stats Don’t Lie: Invest in a Loyalty Program
Why should you invest in a loyalty program? The Nielsen Global Retail Loyalty Sentiment Report gives dozens of reasons why businesses across the world value have well-functioning loyalty programs. If you don’t have one now, you’re missing out on a huge opportunity. An effective loyalty program will motivate customers to visit frequently and spend more with you during each visit. In addition to revenue generated from a core program, with the data collected, you will be able to deliver relevant, targeted promotions to your loyalty program customers, resulting in an additional source of revenue. According to the Nielsen Global Retail Loyalty Sentiment Report (NGRLSR) 72% of customers agree that, if all other factors are equal, they’ll buy from a retailer with a loyalty program over one who doesn’t offer a loyalty program. 74% of loyalty program participants said they’re more likely to be repeat customers of businesses that offer loyalty programs — Loyalty programs give businesses greater levels of customer retention. Customers are also more likely to spend more and visit more frequently. Globally, the top two types of loyalty rewards valued by consumers are product discounts and rebates/cash back rewards. In the United States, rebates were more popular than […]
Why Incentives Are Key To Customer Loyalty
Customer acquisition programs are a priority for every business. Whether goods or services, without customers, you have no business, and without customer loyalty and retention, your business will lack longevity. It can be difficult to implement loyalty programs to inspire customer loyalty and retention, but it doesn’t have to be. Loyalty programs that reward participants for behaviors and attitudes can build sincere participant advocacy and a sustainable competitive advantage. With the right rewards, technology, and customer incentives, you’ll be well on your way to success. Customers thrive on recognition and sharing their experiences. The All Digital Rewards team has found that rewarding those types of customer behaviors delivers a well-rounded, three-dimensional experience. All Digital Rewards understands that customers won’t participate in a program that doesn’t offer sufficient value. According to a recent report from TechnologyAdvice, most US participants (57%) join loyalty programs to receive discounts on products and services. Another reason for customer participation in loyalty programs is to earn benefits, like points that can later be redeemed for rewards incentives such as gift card rewards, physical and virtual visa prepaid cards, and merchandise. Regardless of how you develop your loyalty incentives rewards program, make sure the loyalty program platform […]
Drive ROI through Loyalty Program Incentives
Are you looking for a way to spice up your customer acquisition marketing campaign? Do you need to refresh your current campaign to increase your loyal advocates? Are you looking to add excitement to your recruitment promotion? If any of these fit you, a short-term incentive marketing promotion will benefit you and increase your ROI. If you’re wondering how a short-term loyalty program works and why you need one, it’s quite simple. If you’re in market research and have noticed that, despite having an excellent base of research participants, you’ve started to see a drop off in participation, it may be a sign that your rewards are no longer appealing to your panelists. If your reward offerings haven’t been updated in months, your participation may continue to decline, and if nothing changes, you’ll lose your base. You will need to make an aggressive move to reengage your panelists, acquire new customers, and keep your current customers happy and loyal. The next step to reach your goals is to implement a short-term reward program to introduce new and exciting rewards to your participants via email, text messages, and direct mail. Bring your panelists back to your site and engage them with […]
Use Rebates To Build Brand Advocacy
Are you considering a Rebates program? Rebates programs are a fantastic loyalty building tool when done right. Rebate programs show your customers that you want to engage in a customer relationship and want to give back to them. If you offer rebates, it will encourage your customers to become brand advocates, encouraging others to choose your brand over your competitors.Consumers are always looking for deals. A rebate offer will give the necessary push to convince a customer to choose your product over your competitors. Half of all major manufacturers and retailers use rebates as part of their normal product promotions and more the 70% of Americans take advantage of a rebate offer at least once every year. But how do you create an effective rebate program? There are several major elements that go into making a rebate program work effectively. You will need to understand the rebate laws and how they apply to what you want to promote. To avoid the challenges of keeping track of your offers, a centralized database of all information regarding the rebate offer will be important to your program. You will need clear, understandable, and easy to access redemption rules. Your process should be streamlined […]
Acquiring and Keeping Customers Through Incentive Programs
Every day businesses are trying to find effective ways to acquire and keep customers. Both customer acquisition and loyalty are top priorities for companies everywhere. A customers incentive program can help you meet both goals. Customer incentive programs create loyal brand advocates among your current clients and entice new customers to turn to you. Customer incentive programs can include things like sweepstakes, points-based incentives, instant win games, or point of sale rewards. Each program should be tailored and branded for your company for maximum effectiveness. The type of customer incentive program you choose will depend on your organization’s needs and goals. Each type of program engages customers in different ways to encourage customer loyalty and acquisition. Sweepstakes Sweepstakes programs are a great way to entice customers and generate excitement. Sweepstakes are especially good at bringing in new customers and encouraging engagement. A well-executed sweepstakes program can be an excellent choice for companies. Points-Based Loyalty Programs Points-based customer incentive programs allow your customers to earn points for engaging in behavior your company finds desirable. Using points-based technology, the points can then be spent by the customers on things like travel, e-gift cards, VISA® prepaid cards, and brand name merchandise. With the […]
Resources For Successful Loyalty Marketing Programs
Resources for Success Loyalty Marketing Programs focus on buyer retention and reward customers for their loyalty. Effective customer incentive programs combined with the right reward management system and the help of loyalty service providers can generate strong financial returns. There are several resources that can increase the effectiveness of Loyalty Marketing Programs. Prepaid Cards Prepaid cards are a favorite among participants in customer incentive programs. Prepaid cards are viewed like cash and can be spent almost anywhere. Loyalty service providers will commonly offer both virtual prepaid cards and physical prepaid cards as rewards for customer incentive programs. Real-Time Triggered Loyalty Messaging Loyalty technology can provide participants with instant, personalized, real-time messages during their participation with your consumer incentive program. These messages can create a highly personalized and improved experience when engaging with your loyalty program. Digital Rewards Digital rewards allow your customers to receive instant recognition for their participation in your customer incentive programs. Compared to physical rewards, which must often be shipped to participants, digital rewards allow customers to enjoy instant gratification. Digital reward vendors, like All Digital Rewards, can outfit your loyalty marketing programs with a wide range of digital rewards from recognized brands for your loyal customers […]
General Purpose Prepaid Card vs. Loyalty Reward Card: What’s the Difference?
There is an extensive offering of prepaid cards out on the market today, some of which have been evolving over the years, and some completely new to the scene. It’s important for you to determine which type of prepaid card you are looking for; General Reloadable Prepaid Cards, Rebate Prepaid Cards, Open/Closed Loop Prepaid Cards, Loyalty Reward Prepaid Card, and the list goes on and on! Working with a knowledgeable prepaid card provider can help navigate misinformation and help you determine what prepaid cards will work with your incentive program needs. But, in the interim in this post, we will break down two types of cards from the above list and help you determine what the differences are, and which one you should be leaning towards for your company’s next loyalty incentive program. General Reloadable Prepaid Cards General Reloadable Prepaid Cards are probably one of the most common prepaid cards out on the market today. They are easy for the average consumer to use and can be used virtually anywhere. These prepaid cards act as a debit card, but funds are preloaded onto the card prior to use and can be reloaded with currency at any time, making them very […]
Include a Prepaid Reward Card as the Incentive When Creating an Award-Winning Consumer Promotion
Consumer sales promotions are a great way to entice consumers to purchase a product – does your incentive reward provider offer Prepaid Rewards Cards? Did you know that prepaid Rewards Cards are known to be one of the top preferred reward types for consumer incentive programs? There are lots of reasons why consumers love prepaid cards and a quality prepaid reward card provider can help take your next consumer promotion to award-winning levels! But what are the real benefits of using VISA prepaid incentive reward card in you consumer promotions? The main benefit of a Prepaid Card is that the branding of the card can mirror your company. Why is this such an important factor as a business? It’s simple! This is a fantastic brand awareness tool and also encourages your consumers to keep coming back for more! While Prepaid Cards may be a great option for your Loyalty Program, there are several important details to consider, for example: These cards are super simple to become accustomed to, but it’s important that the cards are loaded and ready to activate the second your customer opens it. People want instant gratification. This also ensures that the customer will not have to deal […]
