Rebate Fulfillment and Reporting Made Easy

With conducting rebate promotions comes rebate management and analytics. Capture the right data of what target audience is connecting with your brand and which demographics shy away from your rebate fulfillment engagement efforts.

Our rebate reporting and management system makes it simple to monitor and pay out rebates faster than ever. Easily identify which programs, channels, and locations are helping you meet your business goals.

Incentive and Rebate Fulfillment

Stop promotional revenue leakage with instant discounts and coupons by offering customers true savings while building loyal brand advocates at the same time. Rebate promotions can be real-time brand builders with the right provider.

Managing Rebate Promotions

Consumers are still looking for deals, provided the promotional value exceeds the competitor’s product cost. A rebate offer will help a customer choose your product. Each year, 70% or more Americans take advantage of a rebate offer at least once. No wonder half of all major retailers and manufacturers use rebates as part of their regular product promotions.

The days of businesses looking at rebate programs as a promotional opportunity to hook and draw customers in for an initial purchase and make the redemption process too cumbersome are gone. 

With a growing dependence on social media and review sites, if customers are leery of a rebate fulfillment program or have a negative experience, they are going to tell their friends and anyone else who will listen. They will pay a few extra bucks more for a competitor’s products and get their savings immediately rather than risk feeling cheated or participating in anything perceived as unnecessarily complicated. The result of this rebate reporting misstep? A negative opinion of your product or company.

We believe that if the rebate fulfillment process is easy and the payment is quick, the long-term payoff is substantially higher than the cost savings of unclaimed rebates. In today’s electronic age, consumers are educated enough to know there is little reason most rebate claims can’t be submitted online. 

Companies should offer online redemption even though it will increase the number of submitted claims. The benefit to them is a reduction in data entry costs, turnaround time, and increased customer satisfaction. There is also an opportunity to market additional products or services to the customer while submitting their information on your website.

Following Rebate Laws

Understand the rebate laws and how, where, and what you want to promote. You need to have a strong understanding of the rules in the locales where the rebate program runs so you can clearly communicate it to consumers.

A good understanding of where your company’s consumers live and local legislation may dictate the types of rebates you can offer.

Central Repository Rebate Reporting

A successful rebate program requires a central repository to simplify management. Creating a centralized database of all information regarding the rebate offer will help overcome the challenge of keeping track of the offers. And if issues were to arise (and they will), data would be readily available to ensure a positive outcome.

Creating a Simple User Experience

A rebate experience should not be a frustrating one. Streamlining the process will produce happy advocates for your products and services. You need to ensure redemption instructions are clearly stated and the rebate fulfillment process is easily accessible to complete to claim their reward.

In some cases, providing the necessary documents at the time of purchase (a requirement in some states) and or providing them online is your first point of contact with your customer. Keeping it simple is always best.

Presenting Redemption Rules

Communicate redemption rules clearly. Fact: People hate rules. Rules are in the fine print, which many people do not read (or want to). This behavior directly conflicts with driving higher redemptions to encourage people to act quickly. While reading rules isn’t the most exciting aspect of rebate fulfillment, they must be clearly communicated, readable, and easily accessible to avoid any unnecessary confusion.

Including Social Media in Your Rebate Fulfillment System

Social networking and review sites are increasingly popular with today’s savvy consumers. Are you leveraging social media in your rebate programs? Smart companies integrate social media into their rebate offerings. People trust friends and social promotion builds brand trust and loyalty. Companies have to embrace the idea that people trust their friends and their judgments.

From rebate reporting to fulfillment, your business needs the best-in-class reward and incentive platform offered by All Digital Rewards. Your brand gets access to in-depth reporting and analytics while your customers enjoy an easy-to-use interface.

ADR REBATE MANAGER

• Online Portal
• Rebate Claims
• Rebate Fulfillment
• Rebate Reporting
• Rebate Technology