Tag: Behavior Loyalty

Increase Engagement and Reduce Incentive Costs by Leveraging Instant Win Games in Your Points Based Incentive Program

Instant win games are a popular way to add excitement and engagement to a points-based incentive scheme. By incorporating instant win games into a points-based program, organizations can reduce points liability, decrease overall incentive program costs, and more effectively engage participants. This case study will explore how one organization implemented instant win games in their points-based incentive scheme and the results they achieved.Points-based incentive schemes are a popular method for organizations to motivate and reward their employees and partners. Under this type of program, participants earn points for completing specific actions or achieving certain goals. These points can then be exchanged for rewards. However, points-based incentive schemes can become costly for organizations with a high number of participants and if not properly designed and managed can lead to demotivation, lack of engagement and lack of participation.Instant win games provide a way to add excitement and engagement to a points-based program by giving participants a chance to win instant rewards. This not only increases engagement but also allows organizations to reduce the number of points required for rewards, which in turn reduces points liability and can decrease overall incentive program costs. Additionally, instant win games can also be easily integrated with […]

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Instant Win Drawings Reduce Points-Based Incentive Program Costs and Improve Engagement

Every incentive program manager is faced with recruiting, engaging and retaining participants. They are constantly looking for new promotions to deploy to drive behavior to ensure that company and client stakeholders stay happy.  Common problems reward managers are faced with: When we hear this from marketers, the first thing we look at is the marketer employing games in their product marketing mix and if they are how are they implementing the game within their program. Specially we look at how they  Reward drawings are designed and deployed to impact a targeted audience’s behavior and are meant to engage low point-based participant earners with an opportunity to exchange points and win a high perceived value prize item that is enticing enough to impact consumer behavior by increasing consumer engagement and build brand advocacy of a points-based program.  A well-designed promotional drawing or sweepstakes will accomplish all the above. However, there are pitfalls to be avoided. Reward drawings need to be carefully created, deployed and managed to avoid legal, operational and financial pitfalls.  Legal issues associated with a promotional drawing can have considerable ramifications. To avoid the considerable issues associated with drawings, it is often best to partner with a reward and promotions marketing […]

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How To Drive Customer Behavior Better Than Anyone Else

It is difficult to implement loyalty programs to inspire customer loyalty and retention. Loyalty programs that reward participants (customers, end users, members, consumers, or respondents) for behaviors and attitudes can build deep participant advocacy and a sustainable competitive advantage. Today’s consumers need to feel empowered; the customer has to know what is in it for them, not just for the company, and we (the company) drive that empowerment to advocacy. People who have tried to define loyalty usually approach it from one of two different directions- attitudinal and behavioral.  Attitudinal loyalty implies that loyalty is a state of mind. This means that a participant is “loyal” to a brand or an organization if they have a positive, preferential attitude toward it. In terms of attitudes, increasing a participant’s loyalty is virtually equivalent to increasing the participant’s preference toward your brand. It is closely tied to satisfaction, and any organization wanting to increase loyalty should concentrate on improving its product, its image, or other elements of the customers’ experience. On the other hand, the behavioral definition of loyalty relies on a customer’s actual actions, regardless of the attitudes or preferences underlying that specific behavior. Loyalty is concerned with the “re-purchase” activity, […]

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