How to Use Rewards in Online Survey Programs

When it comes to creating an engaging online survey incentive program, it’s essential to have a clear understanding of your goals and objectives, as well as your target audience. By taking the time to define what you want to achieve and who you’re trying to reach, you can select the appropriate rewards and develop a plan that will effectively incentivize participation in your survey. However, it’s not just about selecting the right rewards and communicating the program effectively. Regular monitoring and evaluation are also key to the success of an online survey incentive program. In this guide, we will provide an overview of the key steps to creating an effective online survey incentive program and provide tips on how to access research to better assist you in this process, including industry publications and expert organizations such as the American Association for Public Opinion Research. It’s important to keep in mind that this guide is a general overview, and it’s essential to review and tailor it to the specific needs of the company and the program, as well as to comply with laws and regulations.

Define the goals and objectives of the survey program

Clearly outline the desired outcomes of the program and how the reward offerings will support these goals. For example, the program may aim to increase response rate, improve survey completion rate, or increase the quality of responses.

Identify the target audience

Understand the demographics and behavior patterns of the participants you are trying to incentivize. This will help you determine which rewards will be most appealing to them. For example, a program targeted at young adults may have different rewards than one targeted at seniors.

Select the appropriate rewards

There are many types of rewards that can be used in an online survey incentive program, including cash, prizes, discounts, and non-monetary rewards such as gift cards and entries into sweepstakes. Consider the preferences of the target audience and the goals of the program when selecting rewards. According to a study by the Journal of Survey Statistics and Methodology, non-monetary rewards such as gift cards and entries into sweepstakes are highly valued by survey participants.

Create a rewards plan

Develop a detailed plan for how rewards will be earned and distributed. Consider factors such as the time frame for earning rewards, the criteria for earning rewards, and the process for claiming rewards. For example, rewards may be earned on a weekly basis, with criteria such as completing a specific number of surveys or achieving a certain level of satisfaction rating.

Communicate the program

Clearly communicate the program to participants, including the goals, rewards, and rules. This can be done through a variety of channels, such as email, SMS, and social media. According to a study by the International Journal of Market Research, clear communication is key to the success of an online survey incentive program.

Monitor and evaluate the program

Regularly monitor the progress of the program and gather feedback from participants. Use this information to adjust and improvements to the program as needed. A study by the Journal of Survey Statistics and Methodology found that regular evaluation and adjustment of online survey incentive programs can lead to increased effectiveness.

To access research to better assist you creating an engaging online survey incentive program review existing literature on online survey incentives and rewards, including case studies and best practices. Credible sources may include industry publications such as academic journals like Journal of Survey Statistics and Methodology and International Journal of Market Research. Experts in the field can also be consulted, such as those found through professional organizations like the American Association for Public Opinion Research (AAPOR)
It’s important to mention that the above guide is just a general overview and can be tailored to the specific needs of the company and the program. Moreover, the guide should be reviewed by legal and compliance teams to ensure compliance with laws and regulations, as well as the survey industry standards.
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