When a long-time client in the health and wellness industry began noticing unusual redemptions in their rewards program, they knew something was wrong. Have you ever been in a situation where you feel like things are slipping out of control? That’s exactly how they felt when contacting All Digital Rewards (ADR). They had always trusted our platform, but this was a new territory—possible fraud. They needed help, fast. For years, this client had relied on ADR’s RewardSTACK™ platform to manage their health and wellness rewards program. It was a critical part of their business, driving engagement and encouraging healthy behavior among participants. But recently, something has changed. Multiple accounts showed suspicious point redemptions that didn’t match their usual patterns, and the client’s team was understandably concerned. Their internal security team was overwhelmed. “We couldn’t pinpoint where things were going wrong,” their account manager shared. It was time for ADR to step in and assist. The problem was clear: some participants were redeeming points in ways that weren’t adding up. The client needed immediate action to stop the fraudulent activity without halting the entire rewards program. They said, “We couldn’t afford to lose trust with our customers and their members, but […]

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